Notifications
Clear all
Topic starter
We are experiencing duplicate visits which we believe are occurring when staff does not check that little box to associate the visit with the current one when changing the provider. We were wondering if anyone else has had this problem and how it was resolved. At this point we believe our only option is to transfer charges from the duplicate to the actual visit (ticket number associated with the scheduled appointment), delete charges in the duplicate and then delete the duplicate. This will however, take an incredible amount of man power considering we have an extraordinary number of these duplicates. Anyone have an easier solution?!
Posted : December 9, 2012 10:41 pm
Oh, man, we also have this problem. As well as duplicate tickets caused by the MA's not completing the order on the same day as the visit for a Point of Care Urine Drug Screen, and more for the providers/staff not paying attention to their location of care, and more for them appending their signed documents with charges and not paying attention to the original date of service & LOC.
If you find a magic wand please let me borrow it.
Posted : January 2, 2013 7:44 am
We had this problem for quite a while until we figured it out. You have to make sure the location of care is correct. If the facility on the schedule and the location of care are not linked correctly, it will create a duplicate visit in billing. When the user logs in, they must choose the correct location of care. Hope this helps!
Posted : January 3, 2013 7:34 am
Topic starter
Thank you dbodin! We have multiple providers that move between several locations of care which was a big issue. We also found that not associating the document to the existing visit will create duplicates.
Tessa, our only solution (without the help of GE) was to verify all charges on the duplicate (ticket # not attached to actual visit ticket#) were correct by going into each visit, deleting them from the duplicate, adding them to the correct ticket, then deleting the duplicate ticket all together. It has seemed to be the only solution available, but as this was going on for quite some time as we waited for assistance from GE, you can only imagine the time it took to resolve this issue.
Good luck with this, if you need any further information on how we fixed the duplicates, let me know and I can speak with our billing staff.
Posted : January 3, 2013 11:35 pm
