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Topic starter
We are having problems with our electronic secondaries and "out of balance" errors. This is especially true for tickets that have multiple payments (appeal on one line, paid at a later date etc). Does anyone have any documentation on what fields need to be filled out in what sections for these claims to balance and submit.
Posted : May 2, 2012 9:11 am
did you get this fixed
Posted : July 20, 2012 1:54 am
Topic starter
I wouldn't say 'better'. Our staff have figured out all the work-arounds to get most claims out the door but it's not very pretty.
Posted : July 20, 2012 4:08 am
aadkins said:
I wouldn't say 'better'. Our staff have figured out all the work-arounds to get most claims out the door but it's not very pretty.
email me a better description of what is happening. What version you are using..and if you have made the necessary adjustments to the software post 5010.
I can also send you the script fix for a bug we found in the financial reporting that was causing duplication.
Posted : July 20, 2012 4:12 am
I am new to the medical billing and Centricity. I was wondering does anyone have any written directions on how to prepare the claim to be billed to the secondary. I have approximately 400 visits that need to be billed to the applicable secondary insurance but have the "Claim out of Balance Error" message.
Please send me any advice/direction on resolving this. The office has been without a billing/office manager since Nivember.
Thanks
Posted : April 24, 2013 9:00 am
