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Portal Access and messages sent/viewed

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sborchardt

(@sborchardt)

Posts: 218

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Has anyone built a report to monitor their portal access and messages sent/viewed. We use the Kryptiq portal and can tell if a person is signed up by looking at the OBS: METHCONTACT. I realize this will be part of the MU2 reports but was hoping to have an idea where we are at on an EP basis.

Thanks,

Steph B

Posted : January 23, 2014 1:32 am

jamesedward

(@jamesedward)

Posts: 257

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Here's a link to another forum post with some of my Kryptiq reports. You would tweak the criteria for identifying messages to patients vs. incoming.

https://centricityusers.com/?page_id=.....38;ret=all

Note that since those reports were created (for NCQA), we've found that when patients 'preview' messages rather than clicking them open, those previews don't get caught as 'read' in audits.

Secondly, for monitoring more MU 'success', you can edit the GE MU Patient Portal PIN subreport (or Demographics) to look at whether EMAIL contains @. That's not perfect, but it is a good placeholder to see what % of patients have valid accounts. If you aren't hitting 5% signups, you obviously can't hit 5% sending messages.

I don't have that report handy right now, but could post it later on if interested.

Jim Eppright

[email protected]

Posted : February 5, 2014 9:58 am

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