Welcome to the NEW CHUG— your ultimate destination for cutting-edge insights and discussions at the intersection of healthcare and technology.

Our platform is dedicated to exploring the dynamic landscape of healthcare technology, empowering professionals, enthusiasts, and innovators alike with the knowledge and resources to navigate the rapidly evolving field.

From telemedicine revolutionizing patient care to the transformative potential of artificial intelligence in diagnostics, we delve into a myriad of topics shaping the future of healthcare delivery. Whether you’re a seasoned healthcare IT professional, an aspiring entrepreneur in the digital health space, or simply curious about the latest innovations, our curated content, expert interviews, and thought-provoking articles provide a comprehensive exploration of healthcare technology’s most pressing issues.

Join us as we navigate the forefront of innovation, driving forward the transformation of healthcare for a healthier, more connected world.

Have questions or suggestions? Please use the contact button below.

Notifications

Clear all

Portal Access and messages sent/viewed

Trading Post

Last Post by Anonymous 1 second ago

2 Posts

2 Users

0 Reactions

77 Views

RSS

sborchardt

(@sborchardt)

Posts: 218

Reputable Member

Topic starter

Has anyone built a report to monitor their portal access and messages sent/viewed. We use the Kryptiq portal and can tell if a person is signed up by looking at the OBS: METHCONTACT. I realize this will be part of the MU2 reports but was hoping to have an idea where we are at on an EP basis.

Thanks,

Steph B

Posted : January 23, 2014 1:32 am

jamesedward

(@jamesedward)

Posts: 257

Reputable Member

Here's a link to another forum post with some of my Kryptiq reports. You would tweak the criteria for identifying messages to patients vs. incoming.

https://centricityusers.com/?page_id=.....38;ret=all

Note that since those reports were created (for NCQA), we've found that when patients 'preview' messages rather than clicking them open, those previews don't get caught as 'read' in audits.

Secondly, for monitoring more MU 'success', you can edit the GE MU Patient Portal PIN subreport (or Demographics) to look at whether EMAIL contains @. That's not perfect, but it is a good placeholder to see what % of patients have valid accounts. If you aren't hitting 5% signups, you obviously can't hit 5% sending messages.

I don't have that report handy right now, but could post it later on if interested.

Jim Eppright

[email protected]

Posted : February 5, 2014 9:58 am

Share:

24 Forums
9,940 Topics
39.9 K Posts
0 Online
6,470 Members

Forum Icons: Forum contains no unread posts Forum contains unread posts

Topic Icons: Not Replied Replied Active Hot Sticky Unapproved Solved Private Closed

Powered by wpForo Powered by wpForo version 2.4.0