Tag Archive for: Patient-communication

2-Way SMS vs. Live Chat: Which Is Best for Bi-Directional Patient Communication?

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For healthcare organizations struggling with time wasted playing phone tag, long phone hold times, patient frustration, and staff burden, 2-way SMS chat is an excellent way to reduce inefficiencies and improve the patient (and staff!) experience. Of course, 2-way SMS doesn’t completely replace other means of communication, but it’s a strategic addition that significantly reduces reliance on less efficient methods.
2-Way-SMS-Chat--Connecting-Patients-and-Staff-in-New-Ways

2-Way SMS Chat: Connecting Patients and Staff in New Ways

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Author: Ravi Kalidindi   Do patients love your practice… but not your phone system? It’s a common scenario. Patients often find themselves enduring lengthy on-hold music or playing phone tag with staff. And staff can also have…